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HOW DO I KNOW THAT MY INFORMATION IS SECURE?

We have gone to great lengths to ensure shopping on DivasFashionTrends.com  is completely safe. We're proud to have a Norton Secured Seal, powered by VeriSign, the most recognized security trust mark on the Internet with more than half a billion views a day on websites in 170 countries worldwide. VeriSign uses SSL encryption to protect your private information the entire time you're on DivasFashionTrends.com, whether you're searching for items or completing the checkout process for an order. Information exchanged with any web address beginning with "https" is encrypted using SSL technology before it's sent over the Internet. 

SHIPPING METHODS, ESTIMATED ARRIVAL TIMES & COSTS

  U.S. SHIPPING FAQS


  • Which carriers do you use?

We use XPS Ship. Shipments to P.O. boxes are delivered by USPSonly.


  • How do I track my order?

Once your order ships, we'll send you an email that contains tracking info and links.

You can also sign in to My Account and follow the tracking link under "Order History." Please note it may take up to 24-48 hours for tracking information to appear. Still have questions? Please call Client Services at 1-800-482-0764 or contact us via email, and we'll be happy to assist you.


  • Do I have to sign for my package?

All orders over $500and any order delivered to a business address require signatures. Sometimes a signature may be required for orders under $500, at the discretion of the XPS Ship driver.


  • Can I ship to different addresses in the same order?

Sorry, we don't offer multiple-address shipping within one order.


  • Do you offer weekend delivery?

Packages delivered by XPS Ship might arrive on a Saturday. All other packages are delivered Monday through Friday only.


  • What if my order doesn't arrive?

If, after following up with XPS Ship, you're still not satisfied, please call Client Services at 1-800-482-0764  or contact us via email, and we'll be happy to assist you.

HOW DO I RETURN AN ITEM?

Divas Fashion Trends wants you to be happy with your purchase. If the fit or color isn't exactly what you expected, we want to fix that. If for any reason you're not happy with your purchase, you can return your regular priced items within 21-30 days of your purchase for a refund or store credit. We will even cover the return shipping cost for U.S. shipping addresses only. Click below to start your return and access your free shipping label. HOW SOON WILL I GET MY REFUND?

HOW DO I EXCHANGE AN ITEM?

Due to limited merchandise quantities and the constantly evolving fashion selection on DivasFashionTrends.com, we currently do not process exchanges of DivasFashionTrends.com merchandise. In order to get the item(s) you want as quickly as possible, simply place a new order and return the unwanted item(s) for a refund. When we receive your return, we'll issue you a refund. Click Here for a full copy of our returns policy.

MY PROMOTIONAL CODE IS NOT WORKING. WHY?

Promotional codes always contain qualifiers. Please make sure you have reached the right amount of pre-tax sale dollars, the correct number of items or any of the other conditions that apply to the promotion. Please verify that you have provided the correct code. If you are still having trouble, please contact Client Services.

MY PASSWORD IS NOT WORKING. HOW DO I ACCESS MY ACCOUNT?

We recently launched a new and improved version of DivasFashionTrends.com, and for your security, you'll need to update your password to access your account. Please go to our Sign In page, enter your email address and current password, click the "Sign In" button, and you will be prompted to request an email that will allow you to update your password.

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CAN I PLACE AN ORDER BY PHONE?

Yes, you can place an order by phone. Call Client Services at 1-800-482-0764 during operating hours to order by phone (6 am - 8 pm PT M - F; 9 am - 5 pm PT weekends). Stay by your computer to refer to necessary information to assist the agent or have the style information available, including size, color and SKU or style number as a reference.

HOW DO I KNOW IF MY ORDER IS COMPLETE?

You'll see a confirmation page after you complete your shopping experience. Then you'll receive a confirmation email detailing the items purchased, estimated ship date and final cost